Effective Date

10/09/2025

1. Introduction

This Privacy Policy explains how RESTINDIA HOME SERVICE TECHNOLOGY PRIVATE LIMITED collects, uses, and protects information shared through our WhatsApp Bot. By interacting with the Bot, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

• Personal Information: Your WhatsApp phone number, display name, and profile picture (if provided by WhatsApp).
• Conversation Data: Messages, queries, and responses you send to the Bot.
• Technical Information: Date, time, and frequency of your interactions, device metadata, and delivery/read receipts (if available).

3. How We Use Your Information

• Respond to your queries and provide requested services.
• Improve the Bot's functionality, accuracy, and user experience.
• Monitor performance and troubleshoot issues.
• Comply with legal obligations or regulatory requirements.

4. Data Sharing and Disclosure

We do not sell or rent your personal data. However, your information may be shared with:

• Service Providers: Trusted third parties (e.g., hosting providers, WhatsApp Business API providers) who assist in delivering the Bot's functionality.
• Legal Authorities: When required by law, regulation, or court order.

5. Data Retention

We retain your information only as long as necessary for the purposes stated in this Privacy Policy, unless a longer retention period is required by law.

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Withdraw consent to data processing (where applicable).
• Lodge a complaint with your local data protection authority.

8. Third-Party Services

The Bot operates through the WhatsApp platform, which is owned by WhatsApp LLC (a Meta company). Use of WhatsApp is subject to WhatsApp's own Privacy Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted with an updated 10/09/2025.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

• Email: restindiatech@gmail.com
• Phone: +91 8637558826
• Address: C/O NURUL HASAN SARKAR ENTHALOPARA RAMPURHAT-2, MARGRAM BIRBHUM, West Bengal 731233,India